There is two video role play that needs to be done for the video assessment.
VIDEO ROLE-PLAY ONE:
You MUST make reference to the following items in your video:
- State your Full Name
- State your Date of Birth
- Show your Proof of Photo ID document (for e.g., current driver’s license, passport, etc)
- PLEASE NOTE: Proof of identity MUST be provided
You MUST make reference to the following items in your video:
- Identify at least TWO (2) early indicators of potential intoxication and identify suitable intervention strategies to prevent intoxication.
- Speak using appropriate language and tone of voice and effective conflict resolution skills
- You must make mention of the State Laws and Regulations
- You must make it clear that by law if they become intoxicated they cannot be served another drink and as a result, you must ask them to leave the venue
- You can refer to RSA Signage.
- Offer the patron water or soft drinks
- Offer the patron the food menu
VIDEO ROLE-PLAY TWO:
You MUST make reference to the following items in your video:
- Demonstrate the procedure to refuse sale or service of alcohol and assist intoxicated customer:
- in emotional or physical distress, AND
- with no food consumption during extended service of alcohol.
- Speak using appropriate language and tone of voice and effective conflict resolution skills
- You must make mention of the State Laws and Regulations
- You must make it clear that by law they cannot be served another drink and as a result, you must ask them to leave the venue, and
- You must refer to RSA Signage to re-enforce your decision
- You must make an offer of Safe Transport
- Inform/alert security, bar staff, and the manager about the offensive or disorderly behavior of the customer who has left.