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Certificate Help

What is the file format for the certificate?

The certificate is in PDF file format.

Can I print the certificate?

Yes, you can open the PDF file and print it. I cannot find my Statement of Attainment or Certificate. How do I get another copy? For non-accredited certificates simply log into your training account and re-print them. For accredited Statement of Attainment, please go to https://clubtraining.com.au/lost-certificate/

How long does my certificate last?

Please refer to each course in each state for legislation regarding training. Some states do not require further training whilst others do. You will find information in relation to this question on the course pages via our website.

Certificate

I have lost my certificate, how can I get another copy? Please fill in this contact form (https://clubtraining.com.au/lost-certificate/) and one of our team members will be in contact with you within one business day.

I have not received my Statement of Attainment. When do I get my Statement of Attainment?

To receive a Statement of Attainment you must have: - Successfully completed the course - Provided your USI (accredited courses only) Your Statement of Attainment will be provided via email within one (1) business day of receiving your USI (provided you have completed your course.) If you send your USI on a Friday (after 4pm), Saturday or Sunday, the next business day is Monday. Business days are Monday to Friday and exclude weekends (Saturday and Sunday) and Queensland public holida...

How do I get my Statement of Attainment?

Once your assessor has marked you as competent, your Statement of Attainment will be emailed to the email address you provided in the setup of your account. Make sure you check your junk email box as this is an automated email sent from our system. Remember if it is a course where an assessor needs to mark you as competent, it may take 24-48 hours for an assessor to review, and your Statement of Attainment will be made available after that time.

Do you post out a hard copy of my Statement of Attainment?

As an environmentally conscious web-based company we provide Statement of Attainments for our online accredited courses in a soft copy (PDF) format. We do not post a hard copy in the mail. Your Statement of Attainment will be emailed to you once you have been marked competent in your final assessment.